Effective Date: [01/01/2025]
At DipDives, we are committed to providing you with high-quality products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we have outlined our returns and refunds policy below to help you resolve any issues.
Please review the policy carefully before making a purchase.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within [15] days from the date of receipt.
- The product must be unused, in its original packaging, and in the same condition that you received it.
- You must provide proof of purchase (order number or receipt).
- The product must not be a non-returnable item (e.g., personalized items, certain gadgets, or opened items). These items will be specified on the product page.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [contact@dipdives.com] within the return period.
- Provide your order number, product details, and the reason for the return.
- Our customer support team will guide you on how to return the product. Please note that return shipping costs may apply unless the item is damaged or defective.
3. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [7] days of receiving your order. We will assist you in processing a return or exchange and will cover the return shipping costs if the product is indeed defective or damaged. You may be asked to provide photographs of the damage or defect to help expedite the process.
4. Refunds
Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If approved, we will issue a refund to the original payment method used during the purchase. Please note the following:
- Processing Time: Refunds typically take [15] business days to process after we receive the returned item.
- Non-refundable Fees: Shipping fees, handling fees, and taxes may not be refundable, unless the item is damaged, defective, or an error was made in fulfilling the order.
- Partial Refunds: If the product shows signs of use or damage, a partial refund may be issued based on the condition of the returned item.
5. Exchanges
We offer exchanges for items that are damaged or defective. If you wish to exchange a product for a different size, color, or item, please contact our customer support team. Exchanges will be subject to product availability and may require additional payment if the new item has a higher price.
6. Non-returnable Items
Certain items are non-returnable and non-refundable, including but not limited to:
- Personalized or custom products
- Opened or used gadgets
- Digital goods (such as downloadable content)
- Gift cards
Please check the product page for details about any non-returnable or non-refundable items before purchasing.
7. Refund Method
Refunds will be issued to the original payment method. If you paid via credit card, it may take a few business days for the refund to reflect in your account, depending on your bank’s processing times. For other payment methods, such as net banking or wallets, refunds will be processed accordingly.
8. Third-Party Sellers
If you purchase any products from third-party sellers through DipDives (such as through external links or partnerships), the return and refund policies of those sellers may apply. DipDives is not responsible for third-party transactions, and you should refer to their specific policies for more information.
9. Shipping Costs
You are responsible for return shipping costs, unless the item is defective, damaged, or an error occurred in fulfilling the order. Shipping charges for returned items will not be refunded unless the return is due to an error on our part.
10. Cancellation of Orders
You can cancel an order within [X] hours of placing it, provided that the order has not already been shipped. To cancel your order, please contact our customer support team as soon as possible. Once an order has been shipped, it can no longer be canceled, and the standard return process will apply.
11. Contact Us
If you have any questions about our Returns and Refunds Policy, or if you would like to initiate a return, please contact us:
- Email: [contact@dipdives.com]
By making a purchase from DipDives, you acknowledge that you have read and agreed to this Returns and Refunds Policy. Thank you for shopping with us, and we hope you enjoy our products!
